Welcome to Hoffman Estates!
The Village wishes to assist you in acclimating to your new home. We present to you the following new resident checklist. Should you need additional assistance, contact the Village Hall by phone at 847-882-9100; by mail at 1900 Hassell Road, Hoffman Estates, IL 60169; or by email.
(PDF) to download the Village's welcome packet for new residents
Use the 9-1-1 enhanced system for all police and fire services, both emergency and non-emergency.
Solid waste, yard waste, and recycling
The Village waste service is a flat-rate program that requires each household to pay a monthly charge for refuse service. Recycling service is available to all residents, free of charge. Households are billed on a bimonthly basis, directly by the hauler. Toter service is available with 65 or 95 gallon carts through the hauler. There are two available program options for yard waste service. An annual subscription is available through the hauler. Residents may also purchase stickers for each bag of yard waste. The stickers, are available at local grocery and convenience stores; for a listing of sales locations, click here. Please note that yard waste may not be placed in the toters (yard waste must be placed into a 30-gallon paper bag and with a waste sticker affixed). Please contact the Village's contract waste hauler, Groot, at 800-244-1977 to establish toter service.
The day on which your house may be service depends on the location of your home on Mondays and Thursdays.
All materials (garbage, recycling, and yard waste) are picked up once a week on the same day in each service area. Please note, however, that yard waste pickup service is offered only from April 1 through November 30 of each service year.
Materials cannot be placed at the curb earlier than 6 p.m. on the day preceding collection and must be out by 7 a.m. of pickup day. Further, these materials cannot be left at the curb past 10 p.m. the day of pickup.
Vehicle stickers are not required for passenger vehicles. Village ordinance does, however, require stickers for vehicles used for commercial purposes, such as limousines. The stickers can be purchased at the Village Hall front counter in Village Hall, 1900 Hassell Road.
Water and sewer service
Water service may be established by calling the Water Billing Department at 847-843-4824. The rate charged for the Lake Michigan water and related sewer service is $5.03 per 1,000 gallons, and you will be billed once per month for the service.
Sewer-related problems should be reported to the Public Works Department at 847-490-6800 on weekdays between 7 a.m. and 5 p.m. A Village employee will inspect the sewer main to determine whether the problem is the Village's responsibility. After hours, or on weekends, call the Police Department at 847-781-2800 to report sewer issues. If the problem is part of the residential service line (a resident's service line runs from his/her home to the point of connection to the Village's sewer main), a licensed and bonded plumbing company should be contacted at once to see that the sewer is properly rodded.
Setting up utilities
Water/Sewer: Call the Village of Hoffman Estates at 847-882-9100
Gas: Call Nicor Gas at 888-642-6748
Electricity: Call ComEd at 800-334-7661
Cable: Call Comcast at 800-266-2278, or AT&T at 800-288-2020
Satellite TV: Call Dish Network at 800-823-4929, or DirecTV 888-777-2454
Phone: Call AT&T at 800-288-2020, or Comcast at 800-266-2278
Internet (Broadband): Call Comcast 800-266-2278
Internet (DSL): Call AT&T at 800-288-2020